Skype for Business Applications for Office 365?
Today, in order to use add-on SfB applications such as Call Center or Compliance Recording, it's necessary to deploy SfB infrastructure either in a traditionally deployed fashion or in "hybrid mode." This is necessary because MSFT currently does not provide direct access to SfB Online server infrastructure that would normally be needed to install applications or configure "trusted applications." That said - MSFT has added API access to its platform roadmap. Skype Sky can help you deploy any number of add-on applications for your Office 365 service -- see below for a few common requests -- today, these are deployed in "hybrid mode." In the near future, we will deliver via MSFT's API.
- Skype for Business Compliance Recording - Record PSTN and/or all communication types of Skype for Business in a compliant fashion.
- Skype for Business Contact Center - Fully integrated Call Center Services for SfB Online, Office 365
- Skype for Business Monitoring Services
- Skype for Business CRM Integration / Call Pop - Salesforce, Dynamics 365
- Skype for Business / SIP Web Chat
- Skype for Business Enhanced PBX Features - DID Management, Origination, Termination. Enhanced Auto Attendant/IVR, Call Distribution/routing.
For more information, email us at Skype Sky Apps